Spinaura Casino Privacy Policy

At Spinaura Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you access our platform at spinaura.com. By creating an account or using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before proceeding with your Spinaura login or registration.

1. Who We Are

We are Tronabriz Limitada, a company registered and established under the laws of Costa Rica. Our registration number is 3-102-890275, and our registered address is SAN PEDRO, BARRIO DENT, DEL CENTRO CULTURAL COSTARRICENSE NORTEAMERICANO, DOSCIENTOS METROS AL NORTE Y CINCUENTA AL ESTE, EDIFICIO OFIDENT, OFICINA NUMERO TRES, SAN JOSE-MONTES DE OCA, Costa Rica. We operate Spinaura Casino under Tobique license #0000029. As the operator and data controller, we are responsible for ensuring that your personal information is handled in accordance with applicable privacy laws.

2. Information We Collect

When you use our Spinaura online casino, we may collect several categories of personal information. We gather this data to provide you with a secure, personalised, and fully functional gaming experience.

2.1 Registration and Account Data

• Full name, date of birth, and nationality
• Email address and phone number
• Username and J4uU[fr%DANDzeo[ (encrypted)
• Billing address and country of residence
• Government-issued ID documents for identity verification

2.2 Financial and Transaction Data

• Payment method details (card numbers, e-wallet IDs, crypto wallet addresses)
• Deposit and withdrawal history
• Transaction amounts and timestamps
• Currency preferences (EUR, USD, BTC, ETH, and others)

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Pages visited on our platform and time spent
• Game activity, including sessions, bets, and outcomes
• Cookies and similar tracking technologies

2.4 Communications Data

• Messages sent to our support team via live chat or email at support@spinaura.com
• Responses to surveys, promotions, or feedback forms
• Records of your bonus code usage (e.g., AURA, FINDME, CATCH)

3. How We Use Your Information

Here at Spinaura Casino, we use the data we collect for a range of lawful and clearly defined purposes. We do not sell your personal information to third parties under any circumstances.

• Account management: We use your registration data to create, manage, and maintain your account, including your Spinaura casino login credentials.
• Identity verification: We are legally required to verify your identity and age before allowing you to deposit or claim a Spinaura bonus or any other promotional offer.
• Payment processing: We use your financial data to process deposits and withdrawals through our supported payment methods.
• Legal compliance: We collect and retain data to comply with anti-money laundering (AML) regulations, responsible gambling obligations, and licensing requirements under Tobique license #0000029.
• Customer support: We use your communication history to resolve queries and improve the service we provide 24/7 via live chat and email.
• Marketing: With your consent, we may send you information about new Spinaura casino bonus offers, promotions, tournaments, and platform updates.
• Fraud prevention: We monitor activity on our platform to detect and prevent fraudulent behaviour, abuse of bonuses, and unauthorised access.
• Platform improvement: We analyse usage data to enhance the functionality and performance of Spinaura Casino online.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil our obligations when you register and use our services
• Legal obligation — processing required to comply with applicable laws and our gaming licence conditions
• Legitimate interests — processing necessary for fraud prevention, security, and platform improvement
• Consent — processing for direct marketing communications, which you may withdraw at any time

5. Cookies and Tracking Technologies

Our Spinaura Casino platform uses cookies and similar technologies to deliver a smooth and personalised experience. We use essential cookies required for our website to function, as well as analytical and performance cookies to understand how you interact with our services. You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features, including the Spinaura casino login page.

6. Data Sharing and Third Parties

We may share your personal data with trusted third parties only where necessary and in accordance with applicable law. These include:

• Payment service providers processing your deposits and withdrawals
• Identity verification and KYC service providers
• Regulatory authorities and law enforcement agencies when legally required
• IT and hosting service providers supporting our infrastructure
• Game providers such as Evolution, Pragmatic Play, NetEnt, and others who power our platform

We ensure that all third-party partners we engage with are contractually bound to protect your data and use it only for the purposes we specify.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable law and our regulatory obligations. Financial records and identity verification documents are typically retained for a minimum of five years in compliance with AML legislation. When your data is no longer required, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Spinaura Casino:

• Right to access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — you may request that we delete your data, subject to our legal obligations
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us directly at support@spinaura.com. We will respond to your request within a reasonable timeframe in accordance with applicable regulations.

9. Data Security

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. Our Spinaura Casino online platform uses SSL encryption for all data transmissions, and access to sensitive account data is strictly controlled. Despite our best efforts, no system can be guaranteed to be completely secure, and we encourage you to use a strong, unique J4uU[fr%DANDzeo[ for your account.

10. Responsible Gambling and Data

We are committed to responsible gambling and may use your account data — including deposit frequency, session duration, and betting patterns — to identify signs of problem gambling behaviour. This is done in your interest and forms part of our duty of care as a licensed operator. If you wish to set limits, self-exclude, or seek support, please contact our team at any time.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our operations, legal requirements, or regulatory obligations. When we make significant changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your data at Spinaura Casino.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. Our support team is available 24/7 and can be contacted at support@spinaura.com or via the live chat feature on our website. We are here to ensure that your experience with Spinaura Casino is safe, transparent, and fully compliant with your privacy rights.